- Title
- 顧客服務管理-CRM 實戰理論與實務(初版)
- Creators - without role
- 瑞芬 張 - 國立清華大學工學院工業工程與工程管理學系
- Identifiers
- 9576094860; 9957772289806774
- Academic Unit
- Department of Industrial Engineering and Engineering Management, College of Engineering, National Tsing Hua University
- Resource Type
- Book
Book
顧客服務管理-CRM 實戰理論與實務(初版)
2003
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