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Finding the expectations of smart home and designing the meaningful technology for delivering customers’ satisfaction
Book chapter

Finding the expectations of smart home and designing the meaningful technology for delivering customers’ satisfaction

雅量 莊, L. Chen and Y. Chen
IASDR 2017 Conference
03/11/2017

Abstract

Smart home;human–computer interaction;Internet of Things;contextual inquiry;concept design

Smart home is becoming a focus in both literature and product development practices. The current study employed a human-centered design approach to understand users desires and expectations from their living context. Six critical themes were developed via in-deep interview, field observation, and data analysis. They are house as a supportive friend, atmosphere generator, theme songs for every moment, coordinator and reminder, life memory collector, and routine builder for young generations. Those concepts were partially integrated to define the value proposition for the target user group of parents with young children. This guides the design ideation and video prototyping to illustrator the user experiences. Through a focus group discussion, the design concepts were validated with six potential customers. The results also show that the design concept has the potential to motivate children’s behaviors, help to build their routine, and has the flexibility to fulfill different needs toward the changes of the family’s life cycle.

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