Designing an integrated call center using Internet and wireless telephony technology

Conference paper

C.V. Trappey, A.J.C. Trappey and F.-C. Hsu

the 30th International Conference on Computers & Industrial Engineering the 30th International Conference on Computers & Industrial Engineering

2002

Abstract

wireless telephony technology

1 Record Views

Title: Designing an integrated call center using Internet and wireless telephony technology
Creators - without role: C.V. Trappey
A.J.C. Trappey - 國立清華大學工學院工業工程與工程管理學系
F.-C. Hsu
Publication Details: the 30th International Conference on Computers & Industrial Engineering the 30th International Conference on Computers & Industrial Engineering
Identifiers: 9957774336406774
Academic Unit: Department of Industrial Engineering and Engineering Management, College of Engineering, National Tsing Hua University
Language: English
Resource Type: Conference paper