Abstract
Some of the research papers which thoroughly introduces technology-service fusion innovation are presented in the Special Issue of Technovation 2012. The first paper by Edvardsson, Kristensson, Magnusson, and Sundström present a theoretical framework illustrating how to integrate customers during service innovation processes. Reviewing several methods of obtaining user information, the authors focus on four modes of customer integration in this paper. The paper by Hsieh, Lee, and Ho proposes a theoretical framework to study service strategies, the process of value creation, and appropriation in service clusters. A paper by Schumann, Wuenderlich, and Wangenheim provides a comprehensive typology to classify technology-mediated services. The authors, based on the proposed typology, highlight managerial implications and open research agenda as well outline service characteristics for future study.