Abstract
The information era has dramatically changed the business environment. Implementing the Enterprise Information Systems (EIS) is an important investment that can significantly affect future competitiveness and performance of a company. This study presents two comprehensive frameworks for selecting an adequate Enterprise Resource Planning (ERP) system and an appropriate Supply Chain Management (SCM) system. The proposed ERP selection framework combines objective data obtained from external professional reports and subjective data acquired from internal interviews with vendors using the fuzzy set theory to aggregate the linguistic evaluation descriptions and weights of multiple decision makers. Additionally, the framework can systematically construct the objectives of the ERP implementation project to sustain the goals and strategies of the company, identify the appropriate attributes, and set up consistent evaluation standards for facilitating group decision process. A hierarchical attribute structure is proposed to evaluate ERP systems extracted from the objective structure systematically. Then, an actual example in Taiwan demonstrates the feasibility of applying the proposed ERP selection framework. Additionally, this study presents a comprehensive framework to select an adequate SCM system that incorporates the strategies and operating routines of a company’s supply chain. Fuzzy set theory is also adopted to resolve the ambiguities involved in the assessing SCM alternatives and aggregating the linguistic evaluations and weights. The proposed framework can facilitate the complex SCM system selection process, identify the supply chain elements, construct the supply chain model, and consolidate efforts to assess group decision-making process. Furthermore, an illustrative example in Taiwan demonstrates the effectiveness of applying the proposed selection framework.