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Examining the relationship between trust, initiative and organizational citizenship behavior
Thesis

Examining the relationship between trust, initiative and organizational citizenship behavior

Villagran, Diana
Masters, 國立清華大學, 國際專業管理碩士班
2016

Abstract

個人主動性 組織公民行為 情感型信任 personal initiative organizational citizenship behavior OCB affect-based trust
This paper examines how employees with affect-based trust with coworkers affect their perception of personal initiative and organizational citizenship behavior. The moderating role of affect-based trust with supervisor on the relationship between affect-bases trust with co-workers and personal initiative was also explored. Data was collected from 322 surveys which 49% were answered using English version and 51% using Chinese version. Hypotheses were tested with SEM via Mplus. Results support the relationships between individual affect-based trust with co-workers, personal initiative and organizational citizenship behavior. In addition, personal initiative mediates the relationship between individual affect-based trust with co-workers and organizational citizenship behavior. Moreover, individual affect-based trust with supervisor moderates the indirect effect of individual affect-based trust with co-workers and on organizational citizenship behavior through personal initiative.

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