Exploring the Impact of Service Contact Type on Solo Customers’ Experience

Thesis

Chung, Wan-Jung

Masters, 國立清華大學, 服務科學研究所

2017

Abstract

單人顧客

自助服務科技

擬人

年齡

solo customers

SST

anthropomorphic

age

abstract hide

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Title: Exploring the Impact of Service Contact Type on Solo Customers’ Experience
Translated title: Exploring the Impact of Service Contact Type on Solo Customers’ Experience
Creators: Chung, Wan-Jung
Contributors: Wang, Chen-Ya (Advisor)
Awarding Institution: 國立清華大學, 服務科學研究所; Masters
Theses and Dissertations: Masters, 國立清華大學, 服務科學研究所
Language: English
Resource Type: Thesis
Date published: 2017