Abstract
Suppliers, regardless whether they are manufacturers or distributors, must be responsible for reducing the ordering process time in order to successfully implement QR (Quick Response). Electronic ordering systems (EOS) are useful tools that can help retailers procure products through the Internet, and also standardize the format of data used in the distribution channel. A current problem is that many store managers are adverse to new technology such as EOS, and still order by phone even though using the Internet has many advantages. This research studies drug stores as an example to define the factors that inhabit the managers' decision to order products via the Internet. After careful analysis of these factors, a Web-based EOS is designed that automatically stores the ordering data in a supplier's database while offering a paperless, secure and 24 hour open service environment. The ARIS concept is applied to model the process, data, function, and organization for the EOS system. The combination of HTML, Active Server Pages and SQL Server helps to establish dynamic and interactive Web pages for the drug store merchandise ordering system. Using digital signature and Secure Socket Layer (SSL) protocol can reduce the barriers to adoption and is considered into the design of ordering process. The system implementation is the creation of a working prototype for retail level Internet-based electronic commerce. And, the evaluation result of user's factors is that psychological barrier is the obstacle on the road to Electronic Commerce.