Abstract
ICU is defined as a place that provides health care service for critically ill patients who needs exigent treatment to strengthen health care with support from surveillance equipment for patients. ICU nurses become one of the important roles in providing health care in ICU. ICU nurses have to contact with death, critical situations of patients, facing large of pressure in performing their job in ICU. But they always demanded to provide the best performance of care that result in higher quality care in monitoring patients for long hours. Patient safety has played as an important role in health care world. This study was covered three parts of purposes. First is to determine the work-related factors that perceived by ICU nurses which could affect their nursing working performance. Second is to identify the impact of the work-related factors to the nurse while they performing their duties in ICU. Third is to provide suggestions in order to improving the design effort and quality care in ICU. The result showed that there were 9 factors which could affect nurse while they progress their duties in ICU including social interaction, ICU occurrence, organizational issues, discussions, decision making standard, motivation, education and training, verification and source of stress. The impact of the identify factors include all the action that related to their working process such as mood, speed, effectiveness, motivation, workload, spirit, etc. Job satisfaction for level seven was also found for 36% participants in this study. This study suggest that there were need some adjustment in staffing, working shift and hours, work scheduling and others for helping participants cope and improve in their quality of care.