Using Chatbot to improve service experience online - a case of online travel agency

Thesis

Yen, Wei

Masters, 國立清華大學, 服務科學研究所

2017

Abstract

聊天機器人

顧客旅程

線上購物決策

即時通訊軟體

chatbot

messenger

decision making

customer journey

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Title: Using Chatbot to improve service experience online - a case of online travel agency
Translated title: Using Chatbot to improve service experience online - a case of online travel agency
Creators: Yen, Wei
Contributors: Wang, Jyun-Cheng (Advisor)
Awarding Institution: 國立清華大學, 服務科學研究所; Masters
Theses and Dissertations: Masters, 國立清華大學, 服務科學研究所
Language: English
Resource Type: Thesis
Date published: 2017