When will good service increase sales performance? The Moderation of Unit Supervisor’s Learning Goal Orientation and Team Support

Thesis

Chao, I-Chun

Masters, 國立清華大學, 服務科學研究所

2017

Abstract

組織行為

前線服務人員

服務行為

學習目標導向

團隊支援

Organizational behavior

Frontline employee

service behaviors

learning goal orientation

team support

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Title: When will good service increase sales performance? The Moderation of Unit Supervisor’s Learning Goal Orientation and Team Support
Translated title: When will good service increase sales performance? The Moderation of Unit Supervisor’s Learning Goal Orientation and Team Support
Creators: Chao, I-Chun
Contributors: Yen, Hsiu-Ju (Advisor)
Awarding Institution: 國立清華大學, 服務科學研究所; Masters
Theses and Dissertations: Masters, 國立清華大學, 服務科學研究所
Language: English
Resource Type: Thesis
Date published: 2017