Abstract
Due to the worldwide commercial competition request, conforming to ISO 9000 is a precondition for joining the international commercial activity. Similarly, the ISO/TS 16949:2002 requirements have been requested by international automobile factories and to be the primary criterion of each international automobile supply chain member.However, in order to provide the overall application, ISO/TS 16949:2002 requirements specify only the basic concept of management, but not the detailed execution. Therefore, organization has to translate the ISO/TS 16949:2002 requirements into current quality management system activities by company-wide language and vocabulary such that all employees can understand it within shortest time and grasp the must change and improvement clearly per their function and responsibility for smoothing the ISO/TS 16949:2002 implementation project.This research intends to establish as implementation mechanism of ISO/TS 16949:2002 based on the systemic approach of Quality Function Deployment (QFD). By following the implementation procedure of QFD to translate the external requirements into internal execution functionality, ISO/TS 16949:2002 requirements could be translated into quality management system activities by “House of Quality” matrix, which can provide a good reference for future implementation of ISO/TS 16949:2002.Through the case study in this research, a series of interrelationship matrixes have been developed to correlate the ISO/TS16949:2002 requirements with current quality management system activities. This approach can effectively solve the issues of “top managers don’t support and participate in”, “relevant employees fail to participate in”, and the “communication issue with cross area” during the implementation of ISO/TS 16949:2002.