Abstract
In the face of the reformation of information technology, it is very important for the executives in hospitals to manage the hospitals and make the decisions interms of systematized and automatized approaches so as to maintain their competitive advantages. The study aims to construct hospital performance indexes on the basis of the Balanced Scorecard and develop a Web-Based Hospital Executive Information System (HEIS). By making good use of HEIS, let grasp key information of hospital management turn into a more easily work for the executives in hospitals. First, we reviewed the the related studies on hospital management and interviewed domain experts to generate the key performance indexes of hospital management. Second, we developed a complete set of performance indexes in hierarchy by following the four dimensions of the Balanced Scorecard. Third, we used prototyping method to develop a Web-Based Hospital Executive Information System. Fourth, we designed a survey based on End-User Computing Satisfaction method to evaluate the HEIS. Furthermore, to help hosipital executives in making good decisions, the developed system is equipped with (i) user-friendly interface with graphics and tables; (ii) drill down; (iii) color management; (iv) exeption management. The study conducted an empirical study in a medical center, and the developed HEIS has been implemented there for one year. The result of the survey shows that HEIS receives a high percentage of satisfaction.