Abstract
Today’s semiconductor industry is finely divided into different sections, which have very intricate relationships, and each section relies on other sections. How to improve the operational efficiency of the entire supply chain system, how to reduce the cycle time and how to handle the industries dynamics to fulfill customer needs are important problems in the industry.This research aims to use a systematic analysis and improvement methodology to study a company’s current system and investigate supply chain operation and management of the semiconductor industry. The focus is to construct a high performance virtual outsourcing operation and management system, which can be used to integrate foundry, assembly, and testing services and form a complete upstream/downstream link in the supply chain. Then, through the sharing of information and the simplification of processes, more value can be added to the supply chain.The systematic analysis and improvement methodology includes four phases:1) Describe enterprise strategies and roadmaps, and identify key processes in a systematic way to allow all the units within an enterprise to work together for the introduction of a new system.2) Utilize the balanced scorecard to set goals and establish performance indices. Then propose action plans based on the goals and do the necessary planning for the system.3) Analyze the completeness of an enterprise’s current information infrastructure to know the current ability of the information system and to find the gap between the goal and the current ability for improvement.4) Use the analytic tool, ARIS, to study a complex virtual outsourcing operation and management system and to improve the performance of the system through four views provided by ARIS.This research not only aims to propose a methodology for establishing a high performance virtual outsourcing operation and management system, it can also be used to analyze and construct other systems in an enterprise or a supply chain.