Abstract
The purpose of the study is to explore the status of implementing IT governance and IT service management in Taiwan middle and large corporations by an interview way of IT expert. Analyze from the synthesis of interview, find Taiwan middle and large corporations mainly operate the sites in Greater China districts at present, the products, process flow and management model are the same, basically complexity is not high, so IT management style use centralized management. Company's current administrative institutional framework can be operated very well, it is not urgent of the mechanism of “IT governance”. The facet of “IT service management” includes 5 sub-facets: service strategy, service design, service transition, service operation, and continual service improvement. The results indicate that reach L3 grade in maturity level are as follows: service design, service transition and service operation. The maturity level of service strategy is in L2 grade, and continual service improvement aturity level is in L1 grade. In addition, the following are also revealed: 1) Under the circumstances that IT resources are limited, use the management software of information and tool appropriately, can heighten the level of serve management; 2) The use of the electronic form system, improve great help in serving the management level; 3) To not serving well or the service that the insidely customer is unsatisfied with, improve taking action continuously, can really improve the satisfaction of serving.