Abstract
Because of the declining birthrate, the position of pets has been raised. Lots of people treat their own pets as their family, and are willing to spend more money on pets to let them be well served. These have been prospering the pet hotel industry since 2005, when the first company established in Japan. Although Taiwan began its pet hotel industry in 2006, it had still not well known to everyone after years of development. The main reason could be the insufficient control of service quality. The methodology of this study includes literature analysis, interview and observing. We conducted interviews with three business owners and one professor in charge of training courses in Taiwan. Derived from the industry comparison among Taiwan, the U.S.A and Japan, this study provides short, middle and long term suggestions for the pet hotel industry of Taiwan. At the end of this study, we built a model of training program for the pet hotel industry. In this model, pet hotel companies are suggested to interact with training agencies. Through the interaction with training agencies, pet hotels are able to maximize the benefit of training. Moreover, it may improve the service quality.