Abstract
Six Sigma is considered as an important part of enterprise quality system. Many companies hope to implement Six Sigma in order to make its product quality better and decrease the variation of products. In addition, the main purpose of Six Sigma is to reduce capital expenditure, and, furthermore, to change the corporate culture. Six Sigma Black Belts and Green Belts are like seeds rooting in enterprises. They lead projects, direct team members, exert an imperceptible influence on associates and gradually change the corporate culture. However, enterprises suffer a problem. There are not enough Black Belts and Green Belts certified staffs to help promote Six Sigma. Therefore, it leads to limit the implementation of Six Sigma in an organization. When many companies implement Six Sigma training and certification, HR managers often follow a simple thinking mindset. From HRs’ perspective, it just only needs to provide staffs training, assign them projects, and then trainees can complete the projects on time as well as get the certification. This kind of training model performs the certification rate lower than expected and the trainees feel frustrated, too. The main purpose of this study is to investigate the method to improve Six Sigma Black Belt and Green Belt certification rate by analyzing the obstacles in organizations, it will provide a solution to help enterprises to identify, solve problems and improve certification rate. This study adopts DMAIC method, the Cause and Effect Analysis, FMEA and other tools to filter the key factors that have an impact on Black Belts and Green Belts certification rate. These key factors help companies take the corresponding actions to achieve the purpose. A domestic PC manufacturer is studied as a case to illustrate how to increase certification rate, and hits the organization's perspectives through this case study.