Abstract
Abstract The purpose of this study is to examine the relationships among personality traits, job characteristics, emotional labor and job satisfaction. The purposive sampling was applied in this study. Five hundred questionnaires were distributed, three hundred and fifty questionnaires were returned and four questionnaires were incomplete. Research using SPSS 17.0 statistical analysis software, using analytical methods included descriptive statistical analysis, factor analysis, reliability analysis, validity analysis and regression analysis. The results of this study were following: personality traits has a positive influence on emotional labor; job characteristics has a positive influence on emotional labor; emotional labor has a positive influence on job satisfaction.; emotional labor has a mediating effect between personality traits and job satisfaction; and emotional labor has a mediating effect between job characteristics and job satisfaction. Finally, based on the results, the present study proposes several strategic implications for further research directions.