Abstract
The main purpose of this research is to help improve the problems faced by the participative P company. This research integrated KT (Kepner & Tregoe) method and TRIZ tools for problem solving. The process includes six steps: (0) Situation Appraisal; (1) Problem Definition; (2) Problem Analysis; (3) Solution Generations; (4) Solution Selection and Integration; and (5) Solution Verification. This structured process can help problem solvers convert murky surface problems to the failure points, and then to critical key disadvantage(s) effectively. To make up the front-end process for solving murky, complex problems. The process modifies “Situation Appraisal” of the KT method with backward process reviews and added failure hypothesis to identify the failure point(s). The process further adopted “Is, Is not” method to clarify problem and “Risk Analysis” to select solutions. The contributions of this research include: 1) Integrating KT method into an existing TRIZ process to help analyze a company’s real-world murky, complex problems more effectively; 2) Proposed KT subjective scoring decision; 3)Applying parameter manipulation methods on the murky problem to greatly enhance the solution quantity and quality.