Abstract
With the influence of globalization and technology development, the internationalization of technology manufacturing value chain, Taiwan's technology manufacturing industry is facing the global industrial structure transformation, the industry's highly competitive and low-profit phenomenon, coupled with emerging countries such as China through low-cost incentives to attract science and technology Manufacturing shift, leading enterprises must further consider how to respond to technology and external environment rapid changes in the market changes, to explore long-term competitive advantage to maintain competitiveness to avoid customer transfer. This study is to explore the current technology manufacturing industry, in the face of service economy, how to develop customer service innovation through the development of value-added services to enhance the competitive advantage and profitability, and application of "service science, management and engineering (SSME) "cross-domain integration of the point of view, analysis of how to build a manufacturing technology innovation model. In this paper, the development trend of the global wafer manufacturing industry is discussed for the chip manufacturing industry in the technology manufacturing industry. The bottleneck and the problem of the development situation are analyzed through the case analysis, and the 3D value-added service model is put forward in the development of science and technology manufacturing industry The possibility of. 3D Value Added Service Model: 1. Value-added services for horizontal axes: Customer-enterprise system interface integration. 2. Timeline of the value-added services: Big-Data technology research and development model. 3. Human axis of the value-added services: customer contact service platform integration. It is hoped that the 3D value-added service model will effectively expand the business scope of science and technology manufacturing industry, go beyond the original business boundary of enterprises, and then introduce the new business model of customer service innovation and development direction, to achieve sustainable development vision.