Abstract
With the scale of semiconductor industry increases, the amounts of the knowledge-workers also raise hugely. Furthermore, as facing the situation that the cost of manpower and maintaining complex lithography system is ascending year by year, the optimal headcount plan of customer technical support of semiconductor equipment supplier and the improvement of productivity of employee have become an critical topic. However, many factors would affect the headcount plan of customer technical support of semiconductor equipment supplier. The discussion of the real demand of manpower under different decision makers’ preferences is a difficult problem. This research aims to employ UNISON decision analysis framework and construct the optimal operation headcount planning model for customer techical support of semiconductor equipment supplier. And build up key performance index for company management. An empirical study was conducted in a semiconductor equipment supplier company for validation. The results showed that the proposed framework can assist the company to develop an operation headcount planing model and associated management mechanism improving the decision quality and rationality to enhance people productivity and human capital to thus maintain corporate competitiveness. Beside of headcount model, the manpower resource flexible allocation method are developed for fulfilling company work and life balance policy, and ensuring employee grow up with company together under reasonable work loading and environment.