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綠色行銷之溝通與供應鏈協調對逆向物流之績效影響
Thesis

綠色行銷之溝通與供應鏈協調對逆向物流之績效影響

劉祐汝
Masters, National Tsing Hua University
2013

Abstract

逆向物流綠色行銷溝通供應鏈協調逆向物流績效 Reverse LogisticsGreen Marketing CommunicationSupply Chain CoordinationReverse Logistics Performance
With the promotion of sustainable development and increasing public concerns of environmental protection, the reverse logistics gain more importance in industry and academic than before.Reverse logistics need frequent communication and coordination to overcome the problems of high uncertainties in organizing and processing recyclables, product quality, delivery architecture and other logistics activities. In this study, we take reverse logistics as the main theme, trying to use literature review and case study to clarify how green marketing communication and supply chain coordination would impact reverse logistics activities and performance.This study uses three different industrial firms as case study examples to examine their participation in relevant practices of reverse logistics, their promotion of green marketing communication among partners of supply chain and supply chain coordination. Analyzing and discussing the performances of reverse logistics, this study presents the environmental, economic, and social performance impact of reverse logistics as well as their interactions. Considering green marketing communications and supply chain coordination, this study establishes a framework of reverse logistics processes to ensure proper influence on the performance. Finally, the research summarizes key decisions on proper green marketing communication and supply chain coordinate for improved performance.

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