Abstract
Today’s wireless communication(Radio Frequency, RF) related products such as portable computer, mobile phone, satellite and digital home products become more and more popular, it makes the market size and business opportunities more growing, and competitive than ever. In order to enhance the competitiveness, manufacturers not only continue to introduce new product function, appearance and materials used in product design, but also to pursue quality, enhance service, improve efficiency and avoid the mistakes in manufacturing to survive.This thesis used information technology and business process improvement techniques to solve the problem of the shop floor. In the case of Surface Mount Technology(SMT) process, the company tried to solve the wrong parts problem with her self-developed system. In another case of using wrong program problem in the testing process, the case company used self-developed business process improvement techniques to review every step of the workflow in detail and identified the steps in which the problems occurred, analyzed the root cause with the tool of Quality Control, then looked for solutions for the problems and by use of information technology to redesign the workflow eventually.This research takes a case study on a manufacturing company’s improvement of shop floor. With literature review, introduction to the manufacturing company, the case study focuses on how the manufacturing company use the self-developed business process improvement techniques and information technology. There are three conclusions in this research, including : (1)In using Information Technology to improve factory operation, the key to success is to hit the point of business need (2)Good discipline in using Information Technology is required to get the operation done efficiently (3)Information Technology enables process redesign and allows the organization to do production improvement more efficiently.