Abstract
The TFT-LCD industry technical transformation changes rapidly and causes the correlative new products and the newly made regulations be introduced unceasingly. Enterprises have been requested since the beginning of the production must have a high yield performance, but also therefore creating frequently has the abnormal quality situation such as to hit “encounter battle”, the problem diverges to be unable to restrain. To this end, the quality control unit often acts “the fire brigade” the role to process in the factory and the customer unusuality. On the system side, the quality system does not have the series to gather also is disorderly one of principal factors, various systems are dispersible, also has not left behind the correlation quality processing record, unmanageable, lacking the crosswise series connection, is unable to transmit effectively for the factory request to improving basic reason. Seeing that the case and related industries in the quality of exception handling will encounter such problems, the concept of this study will be "Medical Center" is applied in a process quality system for quality abnormality diagnosis and treatment process. Adopting Deming proposed the PDCA to connect the related quality system and uses the medicine processing sickness the flow to analogy the quality exception handling flow. Such that when an exception occurs quickly find the best split (the best way), and with the fastest speed of convergence abnormal achieve quality improvement purposes. Handling mechanism is based on when an abnormality occurs (equivalent to sick patients). According to different symptom (Criteria) can divide three kinds of situations：1.General outpatient registration：By the cause of disease, assigns to each department physician to examine, which kind of cause of disease distinction sickness is? And then carries on the correct treatment. 2.Emergency registration：In immediate the life dangerous patient will be invested the massive human resources at the same time to rescue, and no doubt is the most urgent case. 3.Chronic patient registration：The known indisposition, but due to the current medical technology can not be cured can only be eradicated by a complete physical improvement. To apply this medical mechanism framework on the present quality system to establish a complete set of processes countermeasures, and unifies the quality analysis technique. And simultaneously transforms the technical experience and the knowledge into information systems to keep and share with colleagues. In customer quality exception handling, the majority actual cases are reverse operation. This study will be about the general outpatient service and the emergency medical treatment case to illustrate the feasibility of the process applications and will use the common quality analytical techniques to assist, such as 8D, 5M1E, QC story, etc. Thereby achieves rapid convergence abnormal quality, process optimization, reduces corporate losses and improves customer service quality. By across unit cooperation to improve the design, purchase, production and sales levels will effectively reach the goal of enhancing the quality.