Abstract
Taiwan's financial industry is facing fierce competition, overcrowding, low interest rate and other issues in recent years. Corporate Finance accounted for nearly half of the banking income. How to improve the bank credit services’ efficiency and quality of service in this highly competitive and rapidly changing environment of modern financial industry will be a problem for all enterprises. In this research, corporate credit officer T Bank's interviewees, through interviews to understand whether the service process optimization can be improved, and analyzed their opinions and give advice.