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領導型態、組織氣候與學習型組織關係之研究 —以餐飲服務產業為例
Thesis

領導型態、組織氣候與學習型組織關係之研究 —以餐飲服務產業為例

蔡怡萍
Masters, 國立清華大學, 經營管理碩士在職專班
2013

Abstract

領導型態 組織氣候 學習型組織 Leadership Style Learning Organization Organizational Climate
Abstract Over the past three years, the food and beverage industry in Taiwan has been increasingly caught up in the trend of going public. One by one, enterprises such as Wowprime, 85°C, Thai Town, and even the beverage store, Chatime, have launched franchise systems to rapidly expand their operations. Lacking sufficient precedent or models on which to rely, the author attempts to focus on this research topic to provide a modest contribution to the development of this industry. This study examines how the patterns and styles of leadership within listed companies of the food and beverage industry influence the overall atmosphere of an organization and its impact on the establishment of a learning organization. What kind of leadership style helps foster an environment of knowledge and learning, which in turn encourages the devotion of employees? This study seeks to contribute by finding the best way to align the objectives of an organization with the personal goals of its employees.This study implements a survey analysis for its research. Furthermore, successful Taiwanese restaurant groups publicly listed in either a domestic or international exchange were selected to serve as the respondents. The results obtained lead to four conclusions: 1. Leadership style positively impacts a learning organization: The results suggest that a flexible style of leadership by a supervisor, as well as the act of leading by example are traits generally loved and valued by staff. By following the leadership style mentioned above, organizations can create an encouraging learning environment. 2. Leadership style positively impacts organizational climate. Regardless of whether the leadership style is flexible or stiff, employees are concerned about the clarity of the system and the definition of responsibilities. When employees generally consider an organization to show flexible leadership, the organizational climate is also more pleasant. 3. Organizational climate positively impacts the learning organization. When respondents consider the overall organization to have a pleasant atmosphere, this encourages the level of learning as well. From this, it can be determined that restaurant groups are very close to the proper form of a leaning organization. 4. The overall relationship amongst leadership style, organizational climate, and learning organization provides a mediating effect on the organizational climate. When considering the impact that both leadership style and organizational climate have on a learning organization, it is apparent that leadership style has a significant impact on a learning organization. Thus, leadership style impacts a learning organization through the organizational climate. Keywords: Leadership Style, Organizational Climate, Learning Organization

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