Abstract
The purpose of this study was to investigate students' satisfaction with and opinions toward the university counseling center (UCC) at a university in northern Taiwan. A survey method was adopted in this study. Five hundred forty-one questionnaires were collected and 503 questionnaires (93.0%) were used in the analysis. Eighty-seven students utilized individual counseling services at the UCC. The students who had utilized counseling services were highly satisfied with the characteristics and attitudes of the counselors and the environment of the UCC. They were willing to utilize the counseling services if necessary, and recommend the service to others. Meanwhile, they expected more efficiency in the UCC and more effectiveness of the psychological inventory. Those students who had not utilized counseling services seemed unfamiliar with the content of counseling services, the procedures of making appointments and seeking help, and the location of the UCC. They revealed a low motivation and intention in seeking help from counselors, and were likely to solve problems by themselves or by using other resources.